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Privacy Policy

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I Do Wedding Specialists Limited Privacy Policy

Our contact details

Name:- I Do Wedding Specialists Limited

Address:- Parkside House, Station Road, Bill Quay, Gateshead NE10 0RS

Phone Number:- 0191 469 0286

E-mail:- info@idouk.com

www.idouk.com

Statement of intent

Protecting data privacy is part of I Do Wedding Specialist’s compliance activities, risk management and responsible operating principles. This data protection policy defines how I Do Wedding Specialist’s operations ensure the lawful processing of personal data and a high level of data protection.

The type of personal information we collect

We currently collect and process the following information:-

  • Personal details, such as name and address.
  • Email address.
  • Contact phone number.
  •  
  • Body measurements and sizes.
  • Colour preferences.
  • Details of friends and family members.
  • Wedding venue and date.
  • Digital photos.
  • Financial information.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you and the remaining information, such as measurements & pictures, are taken during your appointment. This is all used for the following reasons:-

  • To allow us to suggest wedding dresses you might like to try on, which suit your venue.
  • To allow us to place you orders with our designers.
  • To allow us to select the correct size of dress to order.
  • To allow us to select the correct colour for your dress order.
  • To allow us to match your order with yourself, when it arrives in store.
  • To allow us to manage any payment plans we have in place.
  • To allow us to contact you with updates and delivery times.
  • To allow us to post your picture on our social media channels.
  • To allow us to contact you regarding relevant events and promotions.

How we may share your information

We may share your information with the following people:-

  • Our designers at time of order.
  • Our seamstress during your alterations.
  • Pictures on social media channels.

UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:-

  • Your consent. You are able to remove your consent at any time. You can do this by contacting “I Do Wedding Specialists Limited”.
  • We have a contractual obligation.
  • We have a legal obligation.

How we store your personal information

Your information is securely stored in the following formats:-

  • Email.
  • Customer Cards.
  • PC & Social Media.

How long do we keep your details

  • Your details will be kept until at least after your wedding date.
  • Your picture may stay on our social media channels indefinitely.
  • We will only keep your data for as long as necessary.

How do you keep my data secure

  • We use various security measures.
  • We use various technology measures.
  • We use operational procedures.

We dispose of your details in the following way

  • Emails will be permanently deleted.
  • Customer cards will be shredded.
  • Pictures can be deleted if required.

Your data protection rights

Under data protection law, you have the following rights:-

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information YOU gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights – If you make a request, we have one month to respond to you.

Please contact us at info@idouk.com, telephone 0191 4690286 or Parkside House, Station Road, Bill Quay, Gateshead, NE10 0RS if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Parkside House, Station Road, Bill Quay, Gateshead, NE10 0RS.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk